The film industry has the Oscars. The music industry has the Grammys. The PGA has the Masters. And ITSM has IT Industry Legends...Read More
No one wants to miss out on the next great thing, almost as much as no one wants to jump aboard a bandwagon headed on a wild goose chase. So, how do you know what to believe when trendy tech companies tout DevOps, while skeptics ask, “Is DevOps dead?” ITSM expert and self-professed ‘relative cynic,’ Barclay Rae, assures us he’s seen his fair share of trends come and go.Read More
During March of 2015, Cherwell Software™ exhibited at CeBIT for the first time, which is one of the world’s largest technology expos held in Germany.
Thomas Vianden (Sales Director), Ursula Deller (Sales Manager) and Bernhard Koch (Pre-sales Consultant) from Cherwell Software’s new Munich office attended the event with Cherwell Partner™organisation Prevolution GmbH. I recently spoke with all three to find out what this year’s event was like from a ‘first-timer’ perspective.Read More
As a Finn, going to the Nordics is always enjoyable; this time was no different. The two days at the itSMF Sweden conference in Stockholm was great, thanks to engaging speakers, attendees, and a brilliant conference team that ensured a smooth event for attendees and vendors alike.
With spring in the air and summer right around the corner, now seems like the perfect time to share bit about what you can expect in the summer release of Express Software Manager: Version 10!Read More
On March 3rd 2015, the UK team representing Cherwell Software™ at the itSMF Norway Conference, disembarked a plane at Oslo Airport, Gardermoen, and headed to the recently opened Thon Hotel at Oslo Airport, a modern conference and business hotel situated five minutes from the airport’s main terminal…our home for the next three days.Read More
It’s not a matter of if your organization is leveraging Shadow IT, but rather to what end? To clarify, we’re talking about how shadow IT applies to money spent outside IT’s budget.
The popularization of the term “shadow IT” comes and goes. Recently, there’ve been reports of the former Secretary of State Hillary Clinton setting up her email to accommodate both personal and business emails so that she could leverage one phone rather than two.Read More
A few days ago, Jarod Greene posted the first of two blogs about how exciting Cherwell Software’s mApp™ solutions are and how others in the industry think so as well. Jarod might have refrained from having to pull a Kanye at Pink15, but allow me, for a minute, to play the role of ‘hype man’.Read More
There is little truth to the rumor that I was going to pull a Kanye West and crash the acceptance speech of the winner if Cherwell had not won Pink Elephant’s Innovation of the Year award for mApp solutions.
Not totally unsubstantiated though.Read More
Out of all the industries, higher education may perhaps suffer the most from disparate service desks and diverse types of customers. Think of faculty, administration, staff and students and all the different services they require and the support they expect. Is it possible to bring all IT support into a single service desk offering, and more importantly, why should you?Read More