During recent years, especially with the increase in cloud services, IT has lost some of its control on technology decisions. Lines of businesses are becoming more comfortable selecting business solutions delivered as services or hosted elsewhere instead of turning to IT for a solution.Read More
Kellie Whitney is the Director of Support Services at Cherwell Software™. We recently spoke with her about her role and why she thinks the service desk is a great career choice. As a company that develops service management software, we thought you may like to know about the people who run and manage Cherwell’s own service desks.Read More
Cherwell’s own Jarod Greene is presenting a keynote at this year’s IT Service Management show (SITS) in London on June 3-4, entitled: Using the service desk to market IT to your customers. He recently spoke with the 2015 SITS Event Manager, Toby Moore, about what his presentation will highlight.
Human interaction is hugely complex and I admit, it fascinates me, especially when it comes to persuading people to change. When I attended Barclay Rae’s breakout session on this topic at the recent SDI Annual Conference, I was not only looking forward to it, but I was also aware that we’d only scratch the surface of such a wide subject area within the allotted hour.Read More
Apprenticeships are a hot topic in the UK right now, especially with the national election just a few days away. Whether it’s pledging funds or increasing the number of apprenticeships on offer, the ultimate goal is to make more readily available on-the-job training and to help the younger generation get into work.Read More
During my career, I have seen many new innovations in both the software and hardware industries. I remember being amazed when I first saw a printer lid open automatically when the paper ran out. I also remember wondering, what will they think of next?Read More
An interview with Mark Shell, Cherwell Software’s Director of Services.
What kind of ethos do you instil within Cherwell’s global professional services team? How does this differ from other ITSM vendors?Read More
IT has a notorious reputation for taking long established English words and twisting them to mean something different. For example, the word ‘programme’ (note deliberate English spelling of program) can mean a radio or TV programme or a programme of events or even a computer program. The same can be said for the word ‘portal,’ a word that, within the last few years, has gained a lot of popularity and buzz within IT.Read More
The best conference talks are often not talks, but discussions. Ola Källgården (from itSMF Sweden) led one of the most interesting discussions at the itSMF Sweden conference, on cultural differences and why understanding the impact of culture is vital for global businesses.Read More